Autimly is not a clinical service provider, healthcare provider, or regulated medical body.

Any relationship for services is formed directly between you and the Professional.

Autimly is not responsible for the quality, accuracy, legality, or outcomes of any services provided by Professionals.

Autimly does not guarantee that a Professional will be suitable for your needs or that any outcomes will be achieved.

If you are in crisis, experiencing severe distress, or require urgent medical attention, you should contact emergency services (999 in the UK) or your GP immediately. Autimly is not an emergency service.

The conduct of Professionals or Clients.

The scope, content, quality, or delivery of any Services.

Any advice, recommendations, diagnoses, or treatments provided.

The accuracy of information provided by Professionals or Clients.

All Professionals on the Platform confirm that they meet our eligibility criteria, including holding relevant qualifications, registrations, and insurance appropriate to their profession. However, you are responsible for making your own checks before engaging any Professional.

When you book a Session through the Platform:

The contract for Services is between you and the Professional.

Autimly facilitates payment by collecting the Booking Fee and transferring the agreed portion to the Professional after deducting our Commission.

Autimly is not liable for any acts, omissions, errors, or breaches by the Professional.

We may provide tools such as messaging, scheduling, and payment processing to support the interaction between you and the Professional, the actual delivery of the Services.

You agree to:

Keep any account login details confidential and secure.

Notify us immediately if you suspect unauthorised use of your account.

Accept responsibility for all activities under your account.

Autimly reserves the right to decline, suspend, or terminate accounts where we believe these Terms have been breached, or where doing so is necessary to protect Clients, Professionals, or the reputation of the Platform.

Important notes:

We make recommendations based on the information you provide. If that information is incomplete or inaccurate, it may affect the quality of the match.

We do not guarantee that a match will be successful or that the recommended Professional will meet your expectations.

You are under no obligation to book with the recommended Professionals.

Autimly is not a service provider. The Platform is a matching and booking service that connects Clients with independent Professionals.

Professionals listed on the Platform are self-employed independent contractors.

They are not employees, agents, or representatives of Autimly.

All Services are delivered solely by the Professional you book with.

By booking a Service, you are entering into a direct agreement with the Professional. Autimly’s role is limited to:

Facilitating introductions and bookings.

Providing payment processing.

Offering customer support in relation to the Platform.

Autimly does not:

Provide therapy, medical care, or any other professional service.

Supervise, monitor, or control the manner in which Professionals deliver Services.

Guarantee the qualifications, licensing, or suitability of any Professional, beyond reasonable verification checks.

Accept responsibility for the content or outcome of any advice, diagnosis, or treatment provided by a Professional.

It is the Client’s responsibility to ensure they are comfortable with the Professional’s credentials, approach, and suitability before booking.

Some Professionals may offer in-person services at your home or another agreed location (“Home Visits”). By booking a Home Visit, you agree to the following:

Safety & Suitability: You must ensure the environment is safe, appropriate, and free from hazards that could endanger the Professional or any participants.

Presence of a Responsible Adult: For services involving children or vulnerable adults, a parent, legal guardian, or authorised carer must be present at all times during the Home Visit.

Travel & Additional Costs: Some Professionals may charge for travel time or expenses. Any such fees will be clearly stated before you confirm the booking.

Professional Conduct: Professionals will act in accordance with their regulatory and safeguarding obligations. They are entitled to leave immediately if they believe the environment is unsafe, inappropriate, or breaches safeguarding requirements.

Client Conduct: You agree to treat Professionals with courtesy and respect, and not to request or engage in any activity outside the agreed scope of the booked Service.

Liability: Autimly is not responsible for any incidents, accidents, loss, or damage occurring during Home Visits. Any issues should be addressed directly with the Professional, in accordance with section 11 (Safeguarding & Complaints).

If your Professional cancels a Session, you may choose either:

A full refund, or

To reschedule with the same or a different Professional.

To the maximum extent permitted by law:

Autimly is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform or Services booked through it.

This includes (but is not limited to) loss of profits, loss of business, emotional distress, or reputational harm.

All Services are delivered by independent Professionals. Autimly is not responsible for:

The accuracy of advice or information given by Professionals.

The effectiveness of any therapy, assessment, or intervention.

Any injury, loss, or damage caused by a Professional’s acts or omissions.

You accept that engaging with a Professional via the Platform is done at your own risk.

If at any point you believe there is an immediate risk of harm to yourself or another person, you should:

Call 999 (UK emergency services), or

Contact your local crisis service or GP.

Where appropriate, we may:

Suspend the Professional from the Platform while the matter is investigated.

Refer the concern to the relevant regulatory or safeguarding authority.

Cooperate fully with law enforcement or other agencies.

If you are unhappy with the Service provided by a Professional, please:

Raise the issue directly with the Professional where possible.

Contact Autimly if the issue cannot be resolved.

We will investigate complaints in line with our Complaints Procedure and may take action including mediation, issuing warnings, or removing the Professional from the Platform.

We collect and process personal data necessary to:

Operate the Platform.

Match Clients with suitable Professionals.

Process payments and bookings.

This may include:

Contact details (name, email, phone number).

Information about your needs, preferences, or diagnosis (if disclosed).

Session notes provided voluntarily by Professionals.

Your data will be used to:

Facilitate matching and bookings.

Communicate with you about your Sessions.

Maintain Platform security and functionality.

Meet legal or safeguarding obligations.

We will only share your data:

With Professionals you choose to engage with.

With service providers who process data on our behalf.

When required by law or for safeguarding purposes.

We will never sell your personal data to third parties.

You have the right to:

Access the personal data we hold about you.

Request corrections to inaccurate data.

Request deletion of your data (subject to legal obligations).

Object to certain types of processing.

For full details, see our Privacy Policy.

When we make changes:

We will post the updated Terms on the Platform.

If the changes are significant, we will notify you by email.

Your continued use of the Platform after the updated Terms have been posted will mean you accept the changes.