1. Who We Are

Autimly is a UK-based platform designed to connect individuals, families, and organisations with autism- and ADHD-informed professionals. We operate solely as a matching and introduction platform. Autimly does not itself provide therapy, assessments, or direct medical care. All professional services are delivered by independent, verified practitioners who are responsible for their own professional conduct, insurance, and regulatory compliance.

2. The Information We Collect

We collect and process the following categories of information:

2.1 Information You Provide Directly

Personal details: name, date of birth, address, contact number, and email address.

Health-related information you voluntarily provide (for example, autism or ADHD diagnoses, developmental history, therapy needs).

Payment details (processed securely through third-party payment processors; we do not store full card details).

Identification documents for verification purposes (therapists and professionals only).

Details submitted in our intake questionnaire, forms, or booking requests.

2.2 Information Collected Automatically

Technical information: IP address, browser type and version, device information, time zone, and operating system.

Usage data: pages visited, services accessed, links clicked, and other website interaction data.

Cookies and similar technologies: see

2.3 Information from Third Parties

Referring agencies, educational institutions, or healthcare providers (with your consent).

Professional accreditation bodies for verification of therapists’ credentials.

3. How We Use Your Information

We process personal data to:

Match clients with suitable professionals based on needs and preferences.

Communicate with you about your enquiries, bookings, or membership.

Facilitate and manage bookings, including payment processing.

Verify professional credentials and maintain safety standards.

Provide customer support and respond to queries.

Send updates, newsletters, and promotional content (only with your consent).

Comply with legal obligations, such as safeguarding and fraud prevention.

We process your personal data under the following lawful bases:

Consent (Article 6(1)(a) UK GDPR) – for example, when you opt-in to receive communications.

Performance of a contract (Article 6(1)(b)) – to deliver the services you have requested.

Legal obligation (Article 6(1)(c)) – where processing is required by law.

Legitimate interests (Article 6(1)(f)) – to improve our services and ensure platform security.

4. Special Category Data

We understand that autism and ADHD information, medical history, and therapy needs fall within Special Category Data under UK GDPR. We will only process such data:

With your explicit consent; or

Where necessary for the provision of health or social care services, safeguarding, or in accordance with legal requirements.

5. Sharing Your Information

We do not sell your personal data. We may share your information only in the following situations:

With the therapist or professional you have been matched with (only the information necessary for them to provide their service).

With third-party service providers such as payment processors, IT hosting, and email platforms, bound by confidentiality obligations.

With regulators, safeguarding authorities, or law enforcement when legally required.

In cases where you request a

6. Home Visits

If you choose to receive services via a home visit, you understand that:

Autimly acts only as the facilitator of the introduction and is not responsible for the conduct of the professional during the visit.

Your home address and any necessary entry/access instructions will be shared securely with the assigned professional.

It is your responsibility to ensure a safe and appropriate environment for the visit.

7. Data Security

We implement robust security measures to protect your personal information, including:

Encrypted storage of sensitive data.

Secure transmission protocols (SSL/TLS).

Limited access controls for staff and contractors.

While we take all reasonable steps to protect your information, no method of transmission or storage is entirely secure. You acknowledge that you share information at your own risk.

8. International Data Transfers

Where we use third-party service providers outside the UK, we ensure that adequate safeguards (such as UK-approved Standard Contractual Clauses) are in place to protect your data.

9. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:

Client intake forms: retained for 7 years after last contact.

Therapist verification records: retained for as long as they are active on the platform, plus 7 years after deactivation.

10. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data in certain circumstances.

Restrict or object to processing.

Request data portability.

Withdraw consent at any time.

To exercise these rights, email admin@autimly.com. We will respond within one month.

11. Children’s Privacy

Autimly’s services are used by both adults and children, but all accounts